Privacy Policy

Astucia ("we," "us," or "our") operates the website astucia.io and provides AI-powered customer communication services, including chatbots and AI receptionists, to businesses ("Customers"). This Privacy Policy explains how we collect, use, share, and protect information in connection with our website and services.

1. Who This Policy Applies To

This policy applies to the following groups:

• Website Visitors: Individuals who visit our website at astucia.io.
• Customers: Businesses and their representatives who sign up for and use our AI chatbot and/or AI receptionist services.
• End Users: Individuals who interact with our AI chatbots deployed on our Customers' websites or messaging platforms.
• Callers: Individuals who interact with our AI receptionist service by making or receiving phone calls handled by our system.

2. Information We Collect

A. Information You Provide Directly

Website Visitors and Customers:

• Contact information (name, email address, phone number)
• Company name and business details
• Messages submitted through contact forms
• Billing information (processed securely through third-party payment processors)

End Users (Chatbot):

• Messages and responses exchanged during chatbot conversations
• Any information voluntarily provided during chat interactions (e.g., name, email, phone number, appointment details)

Callers (AI Receptionist):

• Information provided during phone calls handled by our AI receptionist (e.g., name, contact details, reason for calling)
• Voicemail content, if left

B. Information Collected Automatically

• Device and browser information (e.g., IP address, browser type, operating system)
• Usage data (e.g., pages visited, time on site, referring URLs)
• Log data from chatbot interactions (e.g., timestamps, session identifiers)
• Call metadata for AI receptionist interactions (e.g., call duration, timestamp, caller ID where available)

C. Information from Third Parties

• Payment processors (transaction confirmation data)
• Scheduling and appointment tools integrated with our services
• Analytics providers (e.g., Google Analytics)
• Customer integrations (e.g., CRM systems, helpdesk tools) that connect to our chatbot or AI receptionist
• Telephony service providers that facilitate AI receptionist calls

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our website and services
• Set up, configure, and manage AI chatbots and AI receptionists for Customers
• Respond to inquiries and provide customer support
• Enable real-time conversations between End Users and AI chatbots
• Enable phone call handling through our AI receptionist, including call answering, routing, and voicemail
• Capture leads and relevant contact information on behalf of our Customers
• Facilitate appointment booking and scheduling when integrated
• Improve and optimize our AI models, chatbot performance, and voice interaction quality
• Monitor for fraud, abuse, and technical issues
• Send service-related communications and, where permitted, marketing communications
• Comply with legal obligations

4. Chatbot, Voice, and AI Processing

A. Chatbot Processing

• Chat conversations are processed by AI models to generate relevant responses in real time.
• Chat content may be used to improve our AI chatbot's accuracy and performance.
• Customers can access and manage conversation data through their dashboard.

B. AI Receptionist / Voice Processing

• Voice interactions with our AI receptionist are processed by AI models to understand caller intent and generate appropriate responses in real time.
• Call transcripts and summaries may be generated and stored to provide value to our Customers (e.g., call logs, lead capture).
• Calls may be recorded for quality assurance, training, and service improvement purposes.
• Customers can access and manage call records and transcripts through their dashboard.

5. Sharing and Disclosure

We do not sell your personal information. We may share information with:

A. Service Providers

Third-party vendors who assist us in operating our platform (e.g., hosting, analytics, payment processing, telephony).

B. Chatbot Platform Provider

The underlying chatbot technology platform processes conversation data to power our AI chatbot service.

C. AI Receptionist / Voice Platform Provider

The underlying voice AI technology platform processes call data and voice interactions to power our AI receptionist service.

D. Integrations Enabled by Customer

When a Customer connects third-party tools (e.g., CRM, scheduling software) to our service, relevant data may be shared with those tools.

E. Legal and Safety Reasons

When required by law, legal process, or to protect the rights, safety, or property of Astucia, our Customers, or others.

F. Business Transfers

In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking

We use cookies and similar technologies on our website to enhance user experience, analyze site traffic, and support marketing efforts. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features. Our chatbots and AI receptionist may use session identifiers to maintain context during conversations and calls.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Chatbot conversation logs and AI receptionist call records are retained in accordance with our data retention policies and Customer agreements. Customers may request deletion of their data by contacting us.

8. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receiving your data in a structured, commonly used format)

To exercise your rights, please contact us at support@astucia.io. If you are an End User or Caller and wish to exercise your rights regarding data collected through a Customer's chatbot or AI receptionist, please contact the Customer directly, as they are the data controller for that information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it promptly.

11. International Transfers

Our services are primarily operated in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: